Customer Testimonials
Had a great appointment getting the annual service on my Grand Cherokee. I was able to make the appointment online and the drop off and service was fast and easy. Their service area is very clean and has lots of seating (with plenty of distancing from other customers.) I will definitely take my Jeep back the next time it needs service.
Came here to get my Jeep radio looked at after another dealership in town would not do the work. The screen had melted at the top (common issue for the make and model) and the entire entertainment system was out of commission. I worked with Jesse in the service department and he was great. He kept me updated on what they could do for me, got the part ordered, and was able to do a radio swap with the manufacturer at no charge to me. Their service was top of the line and they did a quick turn when I ...
Great Dealership ! No pressure, Good prices and friendly service > Highly recommend 🙂
I had a really bad experience here, I won’t get into the nitty gritty, but the way they handled it was nothing short of amazing. The first words out of Craig’s mouth when he called me were “how do we make this right?” I had timely and honest responses to my questions, they heard my concerns, I never once felt the need to escalate my issue past the dealership, and in the end I walked away feeling like the resolution was fair. I’m positive I won’t have issues like I did again, and will not hesitate ...
I had a great experience with this dealership. The salesman Mario De La Rosa was a true professional. He made the process run smoothly and was extremely knowledgeable about the car I purchased. He also quickly answered follow questions after the sale. The finance process also went smoothly. I would definitely recommend Forest Lane Chrysler Dodge Jeep.
Mario and Kary were awesome in my buying purchase. I cannot thank them enough for their support. Also, the store Manager and Finance Manager were exceptional as well! looking for a new car please head to Forest Lane Chrysler Dodge Jeep Ram!!!
Customer service was top notch. This dealership is really pretty and clean. Everyone is so friendly too!!
Exceptional service! I brought my car in Monday evening and needed it back by Friday morning. They had to diagnose the problem, get approval from my warranty adjuster, order the part and do the repairs. Jesse communicated every step of the way so we could plan accordingly in case they didn't get the part in time or the approval right away. We thought we were going to have to rent a car for our trip. But they got it done in time!
Good service at the dealership with high quality repairs. They fix things right the first time and take the time to make sure they are diagnosing the correct problem!!
First and foremost want to thank Linda Hammond for going above and beyond. Her thinking outside the box to get me a vehicle while mine was being repaired was astonishing. You hardly ever see that any longer. I also did not expect to get my Jeep Wrangler back as soon as I did. Work done was great and I can notice the difference. I live one mile from Grapevine CDJ but will bring my business to Forest Lane CDJ. Linda is invaluable and if I were management there, I would hang on to her. Thank you Linda and your Team.
Pulled in Saturday morning and was told it would be 1-1.5 hours for oil change and tire rotation. At 45 minutes, work was complete. Vehicle was washed and ready to go. Thank you!
I had my RAM 1500 brought in for my state inspection as this is the only service center I take my vehicles to! My advisor was Jordyn and like always a wonderful experience! Jordyn made sure my truck was washed after my inspection and was prompt and professional.
They always take good care of me and my vehicle. Top notch Dealership.
I have taken my car to Dave for years to have it serviced. He is very honest, professional and straight forward. Dave has always made sure I knew exactly what repair was needed and understood exactly what any repair was. I am always comfortable with his suggestions and recommendations. As a (very) senior lady, that is very important.
Javier is always the first to greet me and make me feel comfortable while the service is being completed on my truck. Jesse is right there at the end to let me know about what was completed and answers any questions I might have. Overall those two are the best!!
Came in to get a quote on some new tires and a man by the name of christian Garcia assisted me and helped me out. Really appreciate how patience he was with me because I didn’t know where my vin nor tire size was but he guided me and I was able to find it. Thank you!
Service was friendly and outstanding! They picked up our vehicle from home and could not have made things any easier or more convenient.
This place is amazing Pierre and Miguel will definitely be my go to guys when it come to purchasing a vehicle. Thank you both for the great experience and getting me in to a brand new Dodge Journey! I would recommend this dealership to anyone looking for a great deal and honest people.
Had a 20k checkup for a Hybrid Chrysler Pacifica. Quick and easy. Special thanks for the shuttle service. I will be happy to use them again.
Fernando Rodriguez was amazing! Will recommend him to others.
Have used them for service and repairs since they opened at the Forest Ln location, and I have always received great service. On a particular occasion the service techs there were able to solve an ES ABS operation and warning light problem that three other auto repair shops and one other Jeep dealer was unable to fix. I'm very happy with this location and their experienced techs.
Great costumer care they got me taken care of right away and took good care of my car and after service they gave it a nice car wash from inside out.
I tried going to a different Jeep dealership on Mockingbird who told me they only had a Wrangler Rubicon in stock before giving me a business card and saying to check their website and come back if they get new lower trim stock in. I pulled out of their lot and came to Forest Lane CDJR where Fernando took my interest seriously. Thanks to Fernando and the awesome staff at Forest Lane CDJR I left the dealership a couple hours later in a brand new Wrangler 80th anniversary edition. Your loss Uptown. Thanks again to Fernando and the staff, I ...
I can't thank the service team at Forest Lane Chrysler enough. Service manager Linda provided me the information that caused the wiring issue with my vehicle. She kept in touch with me through out the process of resolving the issue. Very professional group of service member that are extremely friendly and they work as a team. I would recommend this particular dealership for service repair on your dodge or ram car. Sincerely, Melissa
Manny was super friendly, answered all our questions. Was very helpful in the total process, didn’t rush us to make a decision. He was very knowledgeable about the Jeep we were looking at…Top notch guy!
Referring this service dept. Same day service on factory recall
Noely was a huge help and a pleasure to work with
Great people
They always take care of things in a very professional manner. They treat the customer as if you are the only they have.
Profesional todo el personal mi vendedor me trato con mucho profecionalismo y respeto siempre al pendiente de mi deso de obtener lo que queria gracias
Easy to schedule an appointment, knowledgeable staff, and friendly service.
Great ! Referring this dealership to everybody! Brian was so helpful and made sure I left with the car I wanted! Even came all the way to my house for signatures. KEEP THIS GUY!
Eddie and Team always do an amazing job! Thank you!
Manny is a class act. Knowledgeable, professional and an awesome attitude! And he still takes care of the customer after the delivery. Chad in F&I does great pen. Best purchase experience ever!
Incredible staff! Linda is the best in town! Best service department in the metroplex!
Very happy with the service provided, I have had no issues since the service has taken place. The ability to have a rental really helps.
Excelente atención, todo muy rápido organizado y además hablaron en español. Las personas fueron muy amables, espero seguir visitando ese concesionario
It was easy and fast just wait until they are finished and they send you updates to phone
It is my first time buying a car and Willy did an amazing job in trying to find me the right car with the right price. He walked me through it and answered all my questions.
I had the. Most amazing experience with, Alex. He wasn't going to let us go without us being happy. I definitely recommend getting a car with Forest Lane Chrysler Dodge jeep. I love my new, straight off the showroom floor 2021. Jeep Cherokee Latitude. Thanks so much!!! 🥰🥰🥰🥰
The service I received was exceptional 👌, from the moment I arrived, the service advisor was professional, friendly and very informative. The service tech's send you a video of the things that are doing, as well as other maintenance issues if there are any. Bottom line it is a great place to have your vehicle services 😀
Manny went above and beyond to make sure this purchase was a smooth transaction. Finance and tech team did a great job assisting as well.
I've had my vehicles to several different dealers and by far their fleet service department is the BEST!!! Paul Aceto, Craig Baker and Eddie Campbell know how to do it. They understand that these vehicles need to be repaired quickly, properly and without tearing your head off. I will NEVER take my vehicles anywhere else.
The experience is so fantastic excellent customer service from willy and Ecuador. As a first time customer I was given the best option that suits my request. 👍to the team
I had my challenger in here recently for service and Javier Tamez and Eddie Campbell took great care of me I highly recommend this dealership.
I have been getting my car serviced here since I moved to Dallas , and have always been very pleased with how I’m treated and the work done. They are awesome!
I moved from Pensacola to Dallas and Forest Lane Chrysler Jeep Ram offer fast friendly service. I will not take my Jeep anywhere else. When the time comes to purchase a new Jepp they will be my go to place.
Mario was our salesman and he’s honestly the best I’ve ever delt with. Super professional. Doesn’t push you into buying anything. Also steers you in the right direction and is on your side 100% of the way!
After reaching out to an add online for a Scatpack Charger I was referred to Alex. The customer service here was amazing. When I came in he had the car already out front waiting. Awesome experience, never been in anything like it before in my life! We ran into a minor hiccup and I ended up not being able to take the car home that day. While I was setting up my Uber Alex told I didn’t need to waste my money and offered to take me home. They EVEN let me get 2-toned leather seats on the house ...
Very professional. They repaired my vehicle fast and right the first time. Juan was knowledgeable and very commutative.
I had a great service experience here. I was kept updated the entire time my vehicle was there and Eddie Campbell gave me a fantastic tour of their shop while I was there too!
I have never had a bad experience here. They communicate well and Always get the job done right the first time. I recommend this place to friends and family
What a Great place to work. Keep in mind he who thinks he can can
Really great costumer service ! Pierre jackson helped us through everything and made this experience really easy for me and my mother would recommend him 100percent !
Awesome place. Eddie Campbell is a true leader and it shows in all of his employees. Not only did they go out of the way to accommodate me. They were very professional and genuinely a friendly group of people.
Least amount of time I’ve ever spent purchasing a vehicle. Sommer was great. She was very hospitable. She did everything that makes me want to continue to see her and Forest Lane for my car needs.
Sommer was very helpful. Got my first challenger from her she was always so friendly and honest. Had to go back to her when I traded my vehicle in
This is an amazing dealership for new and existing customers , great customer service and communication between you and the seller. Got my first car here and ever since stayed getting cars here after.
Great experience, everyone one was very pleasant and professional. Really wasn’t planning on buying, but it was a great deal. Thanks again. Love my car!!!
Quick and easy purchase. Cary and Alex were great at helping me get the vehicle I wanted. Thankfully, no high pressure sales - just friendly, helpful service and follow up.
Quick and easy purchase. Knowledgeable sales staff, efficient finance, great care to make i understood all aspects of the car at delivery. Couldn’t ask for more
Hey y’all! I purchased a Jeep 2021 Wrangler not quite two months ago from Forest Lane, sales consultant Pierro Jackson. This guy was awesome to work with with his kind spirit and customer satisfaction approach. My husband call the dealership and got Mr. Jackson on the phone. My husband was very specific about what we were looking for since we had already been to Several dealership within DFW. By the way, none of the salesmen seemed to be as knowledgeable and professional as Mr. Jackson. He absolutely went above-and-beyond by texting us pictures and answering our questions and concerns. Quite ...
Every one very helpful and very clean shop
Fernando helped us get the car we were looking for, very friendly and professional, made buying a new car an easy process
It was our first time coming to this dealership and we had great customer service. Thanks to Eduardo Miguel and Joel for helping us purchase a truck after going to many dealers and none of them that we went to helped us like they did. Highly recommend asking for them they will help you find what you’re looking for and everyone there is really nice as well.
(Translated by Google) Excellent service 👍 Thank you very much for helping Eduardo and Joel, the whole process was fast and everything was very clear. (Original) Excelente servicio 👍 Muchas gracias por ayudarnos a Eduardo y Joel todo el proceso fue rápido y muy claro todo
(Translated by Google) Thank you very much Eduardo and Joel for joining us, we are very happy with our new truck, they were very kind and everything was very fast 😁👍 (Original) Muchas gracias Eduardo y Joel por alludarnos estamos muy contentos con nuestra nueva troca fueron muy amables y todo fue muy rrapido 😁👍
I would like to thank Jesus and Chad for making the process to get the car that I wanted smooth and easy. Both really outgoing people and really understandable. Will be going back in the future! Really recommend going with them and their dealership.
Sommer helped me out a lot and I left the dealership with a smile and the car that best fits me
Really nice people, i don’t usually wait long.
Great dealership everyone is very friendly and helpful and are always keeping you informed with your vehicle, also they have your vehicle ready at the time given or more early
Jesus Escamilla Was excellent very professional I'd give him 5 stars Bought Cadillac W James
Eddie and his team did a wonderful job with my vehicle. Great service and great people. Thanks for taking such great care of us.
Cary helped me find my dream truck. It was no hassle and they handled the purchase with speed and efficiency. It was a pleasure working with Cary and Rob. I would recommend my family and friends to shop with Forest Lane!
Brought my Van in for service, they were courteous and fast. They took care of my issue and gave me a shuttle ride home. Thank you
I enjoyed a great experience with Sommer and the rest of the folks at Forest Lane. They were knowledgeable and responsive with every step of the process!
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